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TEMA: Carta de una empresa de electricidad que advierte al cliente del posible corte del suministro si no actúa pronto...

FINAL REMINDER

MEB

Blackpole Road

Worcester,

WR4 9TB

Tel: 0121 306 4554

MEB

50451 015 SAO487

MS E BLACKSTOCK

192 BANNER STREET

SMETHWICK

WEST MIDLANDS

B664NB

10th February 20..

Dear Ms Blackstock

CUSTOMER REFERENCE NUMBER 1234/56789/12

When we checked this morning we found you still owed $83.32. Your payment is now considerably overdue.

Please read the information on the back of this letter. You may find it helpful if you cannot pay for all your electricity bill at once. If you are finding it hard to pay please ring us on:

0800  371234

Monday - Friday  8am - 6pm, Saturday 9am - 1pm

There will be no charge for this telephone call.

Should you be unable to get to a telephone please fill in the form with this letter and post it to us. No stamp is needed.

If you do not pay the bill or agree a payment arrangement we will call within a week and fit a prepayment meter. We do have a legal right to cut off your supply, but would prefer to avoid this if possible.

Please act now. If we do not hear from you and then have to call, we will make a further charge of $IO.66.

We know it may sometimes be hard for you to tell us your problems. But to help you we need to know as much about your circumstances as you feel able to tell us. We treat all information in strictest confidence.

We want to help and look forward to hearing from you.

Yours sincerely,

Customer Service

(En el revés de la carta...)

Payment Problems -How we can help you

Electricity is vital to modern life. We know that taking away a customer's supply can lead to real personal hardship. We also know that, for some of our customers, paying for electricity presents difficulties. If you are finding it hard to pay please contact us. We will take your situation into account and agree with you how much you can repay each week or month. There are a number of ways you can pay including:

Prepayment meter

With this meter you pay for electricity as you use it. We will also set the meter to recover any debt at an agreed rate. You can buy as little as ($1 worth of electricity at a time. Your charges and the amount you have paid will be shown on your bill. There will be nothing to pay when you get the bill.

Budget Scheme

Payments cover the cost of electricity we think you will use in future as well as any debt. You have the choice of:

Monthly - by direct debit, standing order or cash. If you choose direct debit or standing order you will pay slightly less for your electricity; or

Weekly or fortnightly by cash.

Direct Payment for Fuel

If you are on Income Support and have special needs which will make it difficult for you to use a prepayment meter the DSS may allow you to receive direct payments for fuel. The DSS will pay part of your benefit to us to cover your debt. For further details please contact your local DSS office.

If you are finding it hard to pay your bill please contact us

We have leaflets which set out the services we provide to help you pay for electricity, and how we can help if you find it hard to pay. These are available from offices and some advice agencies.

We have a right to cut off your supply if you do not pay, but, in most circumstances we will fit a prepayment meter instead. After we have fitted this meter we will charge you a slightly different rate and you will be asked to continue paying in this way for at least one year. Fitting a prepayment meter will mean a change in the terms and conditions under which we provide your electricity. You have the right to refer any dispute you have regarding this change to the Director General of Electricity Supply for determination.

IF YOU HAVE ANY QUERIES, JUST TELEPHONE NUMBER ON FRONT OF LETTER